FAQs

Common Questions

GENERAL QUESTIONS

What Payment Methods do you Accept?

We accept most major credit/debit cards that are UK registered.

Do you store or share card details?

We do not store credit card details nor do we share customer details with any 3rd parties.

Do You Deliver Internationally?

We currently deliver within central London and mainland UK

I Have a Problem, How Do I Get in Touch?

You can get in touch with our office on 020 7404 2541 or at info@wildabout.co.uk. For more useful contacts please see our contact page.

What is Your Return Policy?

We hope you will be delighted with your Wildabout flowers . Fresh flower cancellations and changes are possible up to 72 hours prior to delivery however due to the perishable nature of many products you are advised to make any complaint within 24 hours of the delivery date of your products. We guarantee a minimum of 5 days freshness for your flowers, plants or associated items from the date of delivery. If any flowers arrive damaged, die or wilt within 5 days of delivery please contact us at ec1@wildabout.co.uk. Please immediately return the flowers or send a picture of the product with the reasons why you are unhappy. We are happy to replace the items with immediate effect or refund the full amount of the product within 24 hours. Failure to do so will prevent us from processing any refunds or exchanges. Customers who have paid by credit card will have their accounts credited.

If we send you a product that you have not ordered please contact us on 020 74042541 or let us know by email ec1@wildabout.co.uk
Flowers and Plants can only be returned if found to be faulty. Your statutory rights are not affected.

What is Your Delivery Policy?

We deliver our Wildabout bouquets throughout London and the UK. Please place your order by 2pm for same day London delivery to our designated postcodes or for next day nationwide delivery. We will do our best to accommodate all orders. If the recipient is not at home we leave a “while you were out card” which will inform you if we have left the flowers with a neighbour, or returned to the shop. Please call 020 7404 2541 to rearrange delivery. In case of delivery to certain locations where a third party is involved, such as offices, hospitals, airports, hotels, ships and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your the recipient. We cannot specify a delivery time but guarantee all our bouquets will be delivered by 5pm on the day of designated delivery. We do not deliver on Sundays unless for Valentines or Mother’s Day. Nationwide deliveries are restricted to mainland UK.

What Are the Benefits of Creating an Account?

Once entered, your details will be stored in your account and you will not have to re enter them again for your next order.

What is Your Cancelation Policy?

Cancellation can only be accepted if received 72 hours before the requested delivery date. Orders placed or cancelled on Saturdays, Sundays or Bank Holidays will be treated as having been received by us on the following working day. For practical reasons, flowers are non-returnable. Due to their nature, our bouquets are subject to stock availability. In the event of supply difficulties, we will substitute flowers or packaging of equal or better quality and value.

DELIVERY INFORMATION

Do You Deliver on Sunday?

We do not deliver on Sundays, unless for Valentine’s Day and Mother’s Day, however it may sometimes be possible to arrange with the store to use a courier service. In order to arrange this please call 020 7404 2541.

Where do You Deliver To?

We currently only deliver to Central London postcodes. Please see the list of postcodes in our terms and conditions.

Same Day Delivery

£10 (Monday to Saturday) central London postcodes only please see list for eligible postcodes. Orders must be placed before 2pm to guarantee same day delivery

Next Day Delivery?

£12 (Tuesday to Friday Only) £20 (Saturday Delivery)Orders must be placed before 2pm to guarantee next day delivery

Any unanswered questions? Contact Us